As immigration and relocation service provider it’s very important to know how our customers (the employees we assist) experience our assistance. That is why we send out evaluation requests to all employees we assisted, except when we are instructed not to do so. In this article we’ll share the evaluation results 2024 with you.
Evaluation results 2024
In 2024, we assisted around 2500 customers with their immigration and/or relocation to the Netherlands. 59% of the evaluation requests we sent were answered, with the following results:
- 72% of our customers rated our assistance as excellent
- 24% as good
We’re very happy to see that -despite a very challenging housing market in the Netherlands – we were able to achieve this customer satisfaction rate!
Assisted customers comments
The evaluation results from 2024 also provide us many times with very valuable comments, please find a selection below.
“Support provided by the Settle Service team was great since the very first moment, and in all the aspects involved in a relocation process. This is my second experience with Settle Service and on both opportunities they made the difference for the good.”“I want to express my sincere gratitude to all the employees who assisted me. Their exceptional support and availability, especially during my calls, made my experience truly remarkable. Thank you all for your outstanding assistance.” “The service has been truly excellent. I felt completely reassured on what to do and expect next.”
“You have made my transition to Amsterdam smoother and less stressful considering all the challenges that normally one has to face when moving to a new country. I have moved in different occasions and this time I experience a huge difference thanks to your diligent support. It had save me time, stress and frustrations so I could focus my energy on dealing with other things from my previous home, adapting to the city and to the new role/company. To be honest, nothing to complain about, so my suggestion would be “keep delivering this great service”.
“Great experience. They have supported me a lot and without them it would have been difficult for me to settle in Rotterdam.”
What do we do with the feedback we received?
We take the feedback that we receive through the evaluations (but obviously also during the assistance) very seriously. When we see multiple comments about the same subject we look into our processes and make changes if possible.
Some desired changes are beyond our control. It’s obvious that we cannot change the housing market in the Netherlands. However, we do feel that we are responsible for the management of expectations – preferably together with the employer. What we also do is to share best practices and our advice. We always work on the optimization of this to make our customers’ relocation experience a positive one.
Do you also want to welcome happy newcomers?
We can imagine that you’d like to receive more info or a quote. Please do feel free to send us a message on info@anywr-group.com. We’ll respond within a business day.
